Our shipping policy is simple. We take the utmost care in packaging all goods that leave our store. All orders are insured. If an article arrives in a damaged or faulty condition, please contact us immediately and we will advise on what needs to be done to arrange a replacement. This may include you sending us photographs of the damaged item, or returning it to us (at our expense).
We know that you are keen to get on with the job, and as such we always do our best to get your order to you as quickly as possible. We use Australia Post Express and Registered services only, for security and speed, as well as the courier services of “Couriers Please”. After receiving your order and payment we will ship as soon as possible, some of our products come from third party suppliers and in this there can be delays. We will notify you asap if any item is out of stock and you will have an option to cancel your order. If your order is urgent, just let us know and we will do what we can to help.
If (within 7 days of receipt) you change your mind, or find that your purchase is not what you were expecting and wish to return it then we will happily refund your purchase cost (less shipping) if you return it to us at your expense and in its original packaging and condition.
Please Note: on some products a re-stocking fee may apply.
