Your COVID19 Questions Answered


In these uncertain times we hope that you and your loved ones stay safe and well- not just from COVID19, but also in the turmoil we find ourselves in.


We’re answering some of your frequently asked questions!


Are you open?

Yes! We are open and fully operational. Being an online only business means we don’t have any contact face to face with customers and can run as usual.


Our suppliers and warehouses remain open, so your orders can still be packed and shipped.


We have transitioned to working from home where possible to do our part in stopping the spread.

 

Can you still ship orders?

Yes! Australia Post and all couriers are still operating.


Will my order be delivered?

Yes! Freight companies are still delivering, they won’t however be requesting you to sign for any parcels.


Will there be any delays?

Maybe. Please allow a couple of extra days for your parcel to arrive.

Note that although the Australian freight system is still operating, there are some delays due to COVID19.


·       Australia Post have experienced an increase in shipments which is putting extra pressure on their systems.

·       The reduction in flights has led to some delays on express options

·       Sorting centres are taking longer than usual due to social distancing measures


Please be aware that your parcel may take a little extra time, but everyone is doing their best during this difficult time. If your parcel is delayed by more than 3 days past the estimated delivery date, please contact us so we can lodge an enquiry.


What if I require my order urgently?

We do have a range of express options available, please contact us to find out more!


Any more questions? Contact us and our friendly team will help you out.


Operating Hours

8.30am - 5.00pm

Monday - Friday NSW Time