Shipping

Delivering Restoration Hardware Directly to your Front door

Our shipping policy is simple. We take the utmost care in packaging all goods that leave our warehouses.

We know that you are keen to get on with the job, and as such we always do our best to get your order to you as quickly as possible. We use Australia Post eParcel, for security and speed, as well as a number of courier services. After receiving your order and payment we will ship as soon as possible.

Please note: Once a package has been dispatched and is with the shipping company, the delivery time frame is out of our control. We can provide an estimate of the delivery time however we can never guarantee a delivery day.

Delivery Time

Orders should be delivered within 3-10 business days of your order being placed (unless you are notified to the contrary by our staff within 1 business day of placing your order).

You will receive an email within 1 business day from order detailing the lead time of your order. The lead time is the time it will take for the order to leave our warehouse. We will notify you ASAP if any item is out of stock and you will have an option to cancel your order.

Standard orders of hardware, handles & light switches should be dispatched within 2 business days.

If your order is urgent, we do have some express options that can be arranged by phone, please contact us on 02 6355 2003 and we will do what we can to help.

Once your order is shipped we will email you your tracking number. Please track this number online to obtain an estimated delivery date. If your item is marked as delivered and you have not received it, please contact us within 24 hours. Restoration Online does not accept responsibility for any missing items that have been scanned as delivered or signed for at the time of delivery. If you provide authority for your order to be left in the event the address is unattended, Restoration Online will not be responsible for any lost or stolen packages.

Delivery Cost

Our delivery prices vary depending on the products you order. Please see our cost breakdown below.

Product Type	Cost
Sinks & Taps	FREE via Courier or Australia Post
Light Fittings	FREE via Courier
Handles & Hardware	$11 Flat rate shipping via Courier or Australia Post
Light Switches	$11 Flat rate shipping via Courier or Australia Post
Bathroom	$11 Flat rate shipping via Australia Post or Courier, with the exception of some toilets and basins, which will be quoted on an individual basis in order to give you the best possible price.
Bulky Items (e.g. some toilets, basins & vanities)	Shipping quote required When you order online, your shipping cost will read $0, however a note will be displayed to let you know that we need to provide a shipping quote for this item. We will contact you within 1 business day to provide you with a shipping quote. Alternatively, you can place your order over the phone. These types of items are all delivered by courier. *This doesn’t apply to all bulky items. Some have free shipping. If this is the case it will be specified on the product page.

Shipping FAQs

Can I really have free shipping on my sink and lights?

YES! All of our fireclay sinks and light fittings are available with free shipping throughout Australia. Browse our selection now.

How much is the shipping on your other products?

✔ Sinks and Taps
FREE via Courier

✔ Light Fittings
FREE via Courier or Australia Post

✔ Hardware
$11 flat rate Australia-wide via Australia Post or Courier.

✔ Handles
$11 flat rate Australia-wide via Australia Post or Courier.

✔ Light Switches
$11 flat rate Australia-wide via Australia Post or Courier.

✔ Bathroom
$11 flat rate Australia-wide via Australia Post or Courier, with the exception of some toilets and basins, which will be quoted on an individual basis in order to give you the best possible price.

✔ Bulky Items (e.g. some toilets, basins & vanities)
When you order online, your shipping cost will read $0, however a note will be displayed to let you know that we need to provide a shipping quote for this item. We will contact you within 1 business day to provide you with a shipping quote. Alternatively, you can place your order over the phone. These types of items are all delivered by courier.
*This doesn’t apply to all bulky items. Some have free shipping. If this is the case it will be specified on the product page.

How long will it take for my order to arrive?

Generally, within Australia, orders should be delivered within 3-10 business days of your order being placed (unless you are notified to the contrary by our staff within 1 business day of placing your order and agree that delivery will be outside this time).

You will receive an email within 1 business day from order detailing the lead time of your order. The lead time is the time it will take for the order to leave our warehouse. We will notify you ASAP if any item is out of stock and you will have an option to cancel your order.

Standard orders of hardware, handles & light switches should be dispatched within 2 business days.

Restoration Online will make every effort to get your items to you as quickly as possible.

What do I do if my order is urgent?

If your order is urgent, we do have some express options that can be arranged by phone, please contact us on 02 6355 2003 and we will do what we can to help.

Why was no shipping charge applied at checkout?

This could be one of two reasons.

1. You may have purchased an item that has free shipping! This information is available on the product page and during the checkout process.
2. To provide the lowest shipping cost on some of our larger items, such as some toilet suites, pedestal basins and vanity units, we individually calculate the cost of shipping to your location. If the checkout shows no shipping charge on your order, simply place the order, and we will contact you with the shipping cost and payment methods. Alternatively, please contact us directly for a shipping quote. If you place an order and are unhappy with the shipping cost, we can cancel your order for a full refund.

Do you ship overseas?

YES! We are happy to ship overseas and are able to mail most of our products internationally. Your orders will generally be shipped via DHL or Australia Post.

The delivery cost will be calculated at checkout when you update your location details on hardware, handles, and light switches. As with Australian shipping, we do individually calculate the cost of shipping large or bulky items or items marked as free shipping within Australia to ensure the best price available. This includes taps, lighting and larger bathroom items. Please contact us for a shipping price on these items.

Please be ready to provide the following information when seeking international shipping quotes:
✔ Model number of item/s
✔ Quantity required of item/s
✔ Postcode
✔ Suburb
✔ Country

Please note that for logistical reasons, not all products are able to be shipped outside Australia.

Do you ship to a PO Box?

Most of our smaller items such as handles, hardware and light switches are sent via Australia Post and can be shipped to a PO Box. We do however also use courier services on some occasions, in these cases we require a physical address.

All bulk items such as sinks, taps and lighting will be shipped via courier so please provide a physical address.

If you enter your PO Box and a physical address is required for your order we will contact you before dispatching your order.

What if I’m not home at the time of delivery?

If you aren’t at home at the time of delivery, our smaller items shipped via Australia Post will generally be taken to the post office. If this happens a card will be left to notify you it needs to be collected. In some cases, the driver will leave the parcel if they deem it safe to do so.

For larger deliveries or deliveries shipped by courier, if you aren’t home at the time of delivery the courier will leave a card. You can then arrange for a re-delivery or to collect it from the courier depot.

To avoid re-deliveries or collecting your shipments, you can specify in the checkout an ATL (Authority to Leave). We recommend specifying a location in the delivery instructions, e.g. at front door.

What if I receive a damaged or incorrect item?

*Important*: If there are visible signs of damage to the packaging on arrival write ‘damaged’ instead of signing for the delivery, this will make returning the product much simpler.

Please ensure that you check your order within 48 hours of receipt. If you have received a damaged, faulty or incorrect item please contact us by email, including photographs of the item. We ask for this information and photos during this period to ensure that we can offer repairs or replacements if necessary. Warranties will remain in place and will be honoured for any covered issues.

We recommend taking receipt of your goods and checking them before booking tradespeople for installation. This will help ensure that you have received the correct products and that they are in good order before tradespeople arrive.

If you do receive any damaged or incorrect items, do not install them.

For any other enquiries please contact us.