Our shipping policy is simple. We take the utmost care in packaging all goods that leave our store. We know that you are keen to get on with the job, and as such we always do our best to get your order to you as quickly as possible. We use Australia Post eParcel, for security and speed, as well as a number of courier services. After receiving your order and payment we will ship as soon as possible. Some of our products come from third party suppliers and in this there can be delays. You will receive an email within 1 business day from order detailing the lead time of your order. We will notify you ASAP if any item is out of stock and you will have an option to cancel your order. If your order is urgent, just let us know and we will do what we can to help.
Within Australia, orders should be delivered within 3-10 business days of your order being placed (unless you are notified to the contrary by our staff within 1 business day of placing your order and agree that delivery will be outside this time).
If an article arrives in a damaged or faulty condition, please contact us within 48 hours of receipt and we will advise on what needs to be done arrange a replacement. This may include you sending us photographs of the damaged item, or returning it to us.
*IMPORTANT: if there is obvious signs of damage on arrival to the exterior of the packing do not sign for the delivery in good order (instead of a signature write ‘damaged’).
If the checkout is showing no shipping charge when ordering, please contact us for a shipping quote or place the order and we will contact you with the shipping cost and payment methods. *Note if you place an order and are unhappy with the shipping cost we can cancel your order and process a full refund. This will generally happen only with large bulky items such as toilet suites, vanity units and pressed metal sheeting.
Although our checkout will calculate shipping on the majority of our items, shipping on large bulky items or items marked as free shipping within Australia will not automatically calculate during the checkout process. Please contact us for a shipping quote for these larger items. Not all products are able to be shipped outside Australia.