Since its launch in 2007, Restoration Online has become a trusted industry leader, supplying a wide range of restoration hardware, lighting, sinks, taps and much more. eSales Group has since launched a number of sister sites including DoorHandles.com.au and Lighting.com.au, with Restoration Online remaining the main focus.
We specialise in new, reproduction products replicating original fittings and fixtures. As much as possible, our products are made to look and feel authentic and blend seamlessly into your heritage home.
Unlike many online stores, our entire business model is based on personalised service. We have a full-time team dedicated to checking your orders, assisting with enquiries, and ensuring you have everything you need for your project.
Every order is carefully checked by our staff
We aim to make your experience with Restoration Online as smooth as possible, from the moment you begin to browse our website, right through to delivery and after sales service.
Every single order we receive is carefully checked by our staff. Our screening process involves ensuring you have ordered compatible items, flagging if there are items of different finishes or brands, confirming the quantities seem correct, and so on. If anything seems to be missing or incorrect, we will call you straight away to confirm your order is correct or if you need any changes to be made.
Not sure exactly what items you need to order?
If you’re feeling a bit daunted about what type of locks or latches you need with your door handles or which kind of window hardware you require – our expert team is here to help! We’re happy to walk you through your order and ensure you choose the correct items for your home or project.
Feel free to give us a call on 02 6355 2003. Our business hours are 8.30am to 5pm, Monday to Friday. You’re also welcome to send through an email to email@example.com, and we’ll get back to you within one business day.
Free door scheduling service
Restoration Online’s free door scheduling service takes the guess work out of installing or replacing your door handles and hardware. This service can be used by builders, designers and tradespeople, as well as home renovators and do-it-your-selfers.
Our experienced hardware professionals will work with you to make sure you have everything you need to complete your project. All we need is:
- Your door schedule or house plan (or even just a list of the doors in your house)
- Your style and finish choices
If necessary, we may ask you some follow-up questions to provide you with the best and most efficient service. We’ll provide you with a detailed quote, and help you complete your order and ship the products directly to your project site as soon as possible.
Can’t find the product you’re looking for on our website?
Restoration Online has a large range of over 6000 products, but if you’re looking for a particular item that you can’t find on our website, give us a call! We’re often able to source other items, have certain items customised, or at least point you in the right direction.
We love tradies!
Founded by a former restoration builder with 40 years of experience, the Restoration Online team is made up of helpful and reliable experts with a technical understanding and product knowledge unmatched by our competitors. A large portion of our customer base is made up of designers, architects and tradesmen, and we recognise the need to provide a tailored service to each of these customers.
We believe our products, combined with our excellent service, will give you the edge in providing your clients with unrivalled choices when selecting fittings to complement their classic or heritage home.
We’re always happy to provide pro-forma invoices, help with door scheduling and provide any advice you might need. Any questions or purchase orders can be emailed to firstname.lastname@example.org for a prompt response, or feel free to give our experienced staff a call on 02 6355 2003.
“Great people to deal with. Plus you can ring them up, get through straight away and speak to people who really know their stuff. Very refreshing!” – via Google Customer Reviews
“In the chaos that is renovating an old house it has been a dream dealing with the Restoration Online team - thank you for the great service!” – via Facebook
“A beautiful product, delivered as expected, perfect.....I'll be shopping on this site in the future” – via Google Customer Reviews
“Excellent product range. Customer service was fantastic! Needed a part urgently, they were so obliging, item was ordered from their warehouse packed and dispatched the same day and I received it the next day!” – via Google Customer Reviews
“Brilliant service! I had overlooked a part so they called me and advised. Happy Days.” – via Google Customer Reviews
“Very efficient and reliable company to deal with both over the phone and via email. Rachael in the sales department has been a huge help to me with varying projects. I highly recommend Restoration Online to anyone considering using them.” – via Google Customer Reviews
“Most amazing customer service!! I recently ordered antique copper door knobs for our new kitchen. They arrived at my door in less than a week from placing my order and they are gorgeous. I wish every company was this great to deal with!!” – via Google Customer Reviews
“They were amazing, went above and beyond to make sure we had what we needed for our builder's deadline! Can't recommend highly enough.” – via Google Customer Reviews
“Good service, prompt. Kept me informed and refunded returned items, no fuss.” – via Google Customer Reviews