Since its launch in 2007, Restoration Online has become a trusted industry leader, supplying a wide range of restoration hardware, lighting, sinks, taps and much more.
We specialise in new, reproduction products replicating original fittings and fixtures. As much as possible, our products are made to look and feel authentic and blend seamlessly into your heritage home. We have expanded our range to offer fittings in modern and contemporary styles as well, to suit all types of homes.
Unlike many online stores, our entire business model is based on personalised service. We have a full-time team dedicated to checking your orders, assisting with enquiries, and ensuring you have everything you need for your project.
Our History & Location
Our founder, experienced restoration builder Dennis Plink, saw a demand for traditional hardware for period homes across Australia. His background working on heritage houses offered a depth of knowledge of the products not found in any retail setting in Australia. Online retail was only just starting out, so in 2007, our modest website was launched.
This product knowledge, combined with a focus on superior customer service, led to Restoration Online’s growth to Australia’s largest and most comprehensive online restoration hardware store, supplying both Australian and International brands in both traditional and contemporary styles. While we have grown in size, our ethos remains the same and we continue to provide personalised service for every order.
Restoration Online’s office is located in the beautiful Hartley Vale, NSW. We are surrounded by bush, kangaroos, native birds, and even the occasional snake! Our location reminds us of how lucky we are in Australia, and how important it is to look after our environment. We use environmentally friendly, biodegradable packaging where possible, and our office is fully solar powered. We are mostly paperless and recycle everything we can. Our customers can feel comfortable knowing they are shopping from a business that prioritises sustainability.
Every order is carefully checked by our staff
We aim to make your experience with Restoration Online as smooth as possible, from the moment you begin to browse our website, right through to delivery and after sales service.
Every single order we receive is carefully checked by our staff. Our screening process involves ensuring you have ordered compatible items, flagging if there are items of different finishes or brands, confirming the quantities seem correct, and so on. If anything seems to be missing or incorrect, we will call you straight away to confirm your order is correct or if you need any changes to be made.
Not sure exactly what items you need to order?
If you’re feeling a bit daunted about what type of locks or latches you need with your door handles or which kind of window hardware you require – our expert team is here to help! We’re happy to walk you through your order and ensure you choose the correct items for your home or project.
Feel free to give us a call on 02 6355 2003. Our business hours are 8.30am to 5pm, Monday to Friday. You’re also welcome to send through an email to firstname.lastname@example.org, and we’ll get back to you within one business day.
Free door scheduling service
Restoration Online’s free door scheduling service takes the guess work out of installing or replacing your door handles and hardware. This service can be used by builders, designers and tradespeople, as well as home renovators and do-it-your-selfers.
Our experienced hardware professionals will work with you to make sure you have everything you need to complete your project. All we need is:
1. Your door schedule or house plan (or even just a list of the doors in your house)
2. Your style and finish choices
If necessary, we may ask you some follow-up questions to provide you with the best and most efficient service. We’ll provide you with a detailed quote, and help you complete your order and ship the products directly to your project site as soon as possible.
Can’t find the product you’re looking for on our website?
Restoration Online has a large range of over 12,000 products, but if you’re looking for a particular item that you can’t find on our website, give us a call! We’re often able to source other items, have certain items customised, or at least point you in the right direction.